|
The
First Steps in Buying a Car Online
In this chapter, I assume that you've already done some of your
preliminary online research, checking out the wide variety of
buying options at your disposal thanks to the Internet. After
you narrow down your choice a bit, basing your decisions on price,
style, safety, and whatever other criteria matter to you, you
can then take the first steps toward actually making your purchase.
You
need at this point to think about several important questions.
Do you want a new or used car? How do you choose and approach
a dealer? What are your financing options? How can you avoid getting
hit with "dealer-prep" or other last-minute extra costs?
Should you consider an extended warranty? You don't need to make
final decisions about many of these topics just yet, but they
need to become part of your thinking. Consider this chapter, therefore,
an introductory overview of topics that I cover in depth in later
chapters. First, I look at one of the most fundamental issues:
Is your car going to be new or used?
Choosing Between Brand-New and "Previously Enjoyed"
Car dealers employ all kinds of euphemisms for used cars: "pre-owned,"
"certified," "previously enjoyed," "golden
opportunity" anything but used. And yet used vehicles
are often among some of the best, smartest auto purchases that
you can make. In this section, I consider your options in purchasing
a used car, starting with your worries.
Maybe, for example, that used car you're considering was found
floating around for a couple of days in a river, but someone cleaned
it up. Maybe it flipped down an embankment and was totaled, but
then someone pounded back into shape with rubber hammers and repainted
it. Did someone rewind the odometer at some point? Did it ever
burst out in flames? How can you know for sure whether you're
getting a good deal on such a vehicle or getting taken to the
cleaners?
You can get answers to these questions via Carfax (at www.carfax.com)
Carfax can provide you with complete reports on all used cars
for a two-month period. The two-month subscription is only $19.95,
and these reports can alert you to a variety of potential problems:
flood damage, salvage history, odometer fraud, major accidents,
and other such problems. You can have your questions and concerns.
Was the car ever totaled? Did it ever catch fire? How many times
has the car changed hands? Just enter the Vehicle Identification
Number (VIN) and your ZIP code at the Carfax site. (You can locate
a car's VIN on its dashboard, on the indurance or title documents,
from the dealer, or online through services such as Autobytel.com
and Autoweb.com.) And if
you're selling a used car, the Carfax report can serve as a valuable
selling tool that demonstrates the integrity of your own car.
The
eternal question: Money
People never seem to resolve certain disputes: renting versus
owning a house; leasing versus buying a car; buying a new versus
a used car.., and whether the toilet paper hangs from the back
or front of the roll.
You
may think, as most do, that buying a used car is cheaper than
buying a new car. Actually, the two can often turn out quite close
in overall cost per year. Don't forget that a used car is likely
to require higher maintenance, command a higher interest rate
on a loan, and have less resale value if you trade it in. These
factors are easy to overlook if you merely consider how much cash
you're shelling out at the dealer's showroom (and in the monthly
payments) for two otherwise comparable vehicles. And don't forget
the hidden factors: Driving a four-year-old car is, for example,
less impressive to the neighbors. It's also more annoying because
things keep breaking down and you must either do without the radio,
the heater, or some other feature or spend the time and
money to repair it.
Calculating
your own new versus used costs
AOL maintains a set of auto-buying calculators that can help you
figure out various loan options. You can find these calculators
at the following Web address: www.aol.com/webcenters/autos/home.adp
The AOL calculators can help you answer the following additional
questions:
-How
expensive of a car can you afford?
- Should
you buy or lease?
- What
is your down payment going to be?
- What
are your monthly payments going to run?
- Should
you finance or pay cash up front?
- Should
you consider getting a home-equity loan (and using it to pay for
your car with cash up front) instead of getting a car loan at
a higher effective interest rate? (Interest on a home-equity loan
is the only tax-deductible interest available to most people.)
- How
long of a loan period do you want?
- What
about a cash rebate versus dealer-financing? Sometimes you have
to calculate the better deal for you between a manufacturer's
rebate and a special low finance rate.
I deal
in-depth with these various issues throughout this book, but the
AOL calculators are invaluable tools if you're close to a final
decision and are ready to plug in actual numbers.
Reeking
lemons and other new versus used issues
After
you look coldly at the main money questions, you still want to
consider a number of issues in determining whether a new or used
car is the best choice for you.
Remember
that a new car is new... if it's not a lemon, you don't need to
worry about frequent breakdowns. And you have no nagging question
about neglect or ill-treatment from a previous owner. And even
if a new car does turn out to be a lemon, you have a fallback
position: Lemon laws can assist you in getting satisfaction. You
can also usually expect several leasing options and complete factory
support with a solid, thorough warranty if you consider a new
car.
TIP
If you think you have a lemon, you can try to follow Dear Abby's
advice and just make lemonade. Or you can be proactive by going
online to find out if your car is, in fact, a lemon. Your state's
lemon laws can be accessed at Autopedia. Just go to the following
Web address: autopedia.com/html/HotLinks_Lemon.html
As Autopedia announces on its home page, "Welcome to the
most comprehensive Lemon Law information site on the Internet.
Winner of Yahoo Internet Life's 4-Star Award, with complete coverage
of all Lemon Law Statutes in all 50 states."
Know
your rights. Fight, fight, fight! Don't take it anymore!
That
special smell
Whenever you compare the benefits of buying a new versus a used
car, one of the first qualities some people consider is the smell
that unmistakable new-car smell. Rumors that dealers use
spray cans containing air fresheners of that smell aside, most
people find something wonderful about a brand-new car's odor.
(A used car may also have an odor, but you usually can't tell
what it is. Maybe nasty mud from a river?)
For
some people, however, the decision is already made: Buying something
that strangers have already used is simply out of the question.
And who can blame them? There's something special about owning
a brand new car with all the latest goodies and a full warranty.
If you possess the must-buy-a-new-car mindset and the money
to indulge it skip to the section "Test-Driving in
Real Time."
Other
considerations
Used cars have their advantages: You have a much lower initial
cash outlay, as well as lower monthly payments. That huge first-year
depreciation hit was already absorbed by the poor chump who bought
the car new. And used cars don't exhibit that strong, artificial
new-car smell, although they may give off other smells that you
can't identify.
Finding
a Dealer
Whenever you're ready to buy, you ideally want to find a dealer
near enough to your home that you don't experience any inconvenience
if you need to take the car back in for maintenance. Just about
every large dealer has a Web site you should visit a few,
as most describe the services the dealership offers. Check also
with the Better Business Bureau and ask around to see what kind
of a reputation the dealer has with ordinary people. Finally,
check out the poli cies of the dealership's service department.
It may be important to you, for example, that the service department
provides a shuttle service to get you to work after you drop off
your car in the morning and then pick you p at the end of the
day. if so, make sure that you know whether this service is available
before you settle on a certain dealership to make your purchase.
Test-Driving
in Real Time
As
great as the Internet is for research, for timeliness, and for
its depth of information, you simply must get off your chair and
actually drive the car you're considering. No virtual reality
substitute exists (yet) that can replace getting the total feel
of the actual car on a road.
In Previous chapters in this site so far, I tell you how to listen
to the opinions of other owners in newsgroups or chat rooms; I
also tell you how to conduct comparisons by using various online
resources such as Consumer Reports and Edmund's reviews. In the
preceding sections of this chapter, I show you methods of calculating
whether to get a new or used car. After you think carefully about
these and many other issues, you're likely to narrow down your
search for a vehicle to one or two models. At that point, you
need to actually sit down in the driver's seat and go for a spin.
What seems to me to be a solid suspension with good, tight steering
may well come across to you as a bumpy ride that requires a wrestling
match to parallet park the car. So instead of simply following
my recommendations, expert as they may be (ahem!), you want to
go to a local dealer and start your own relationship with a salesperson
as soon as possible.
I suggest that you form such a relationship relatively early in
your quest because you may well return to this same dealer to
buy your car. But during the test drive phase, you want to establish
a couple things with your contact as that dealer. Tell the salesperson
that you're researching your purchase on the Internet and that
you aren't buying anything today; make sure that you add, however,
that you do intend to ask for that salesperson by name if you
decide to return to this dealership to buy. This tactic may head
off some of the more dramatic sales tactics you may otherwise
face during a test drive.
Another major point: Concertrate during your test on getting the
feel of the car. Does it suit your physical needs? (The new Volkswagen
Beetle, for example, has a headspace limitation in the rear seat
a fact that your must consider if you have a couple of
really tall basketball-playing teenagers.) If the salesman is
distracting you from experiencing and feeling the car, say so.
Ask whether you can just focus on the driving experience at this
point and talk later. Some dealers even permit customers to take
test drives alone! Finally, make sure that you parallel park and
that you drive the car on all kinds of roads (bumpy, curvy, hilly,
freeway, and wherever else you're likely to use this vehicle).
In other words, put the machine through its paces. After all,
you want to make sure it can handle all the driving conditions
that it will be subjected to if you ultimately buy it.
Getting
the Cash for Your Car
After you decide on a car, you must figure out how to pay for
it. Part 3 goes into this topic systematically, but I consider
it briefly here, too.
Rule #1: Try to secure your financing before you haggle over the
actual price of the car you want. Some of the nicest buildings
in your town are the banks. Why? Because lending money can be
a very lucrative endeavor. Auto dealers, too, understand that
they may not make much on the actual sales price, but they can
indirectly make up for it with a dealer-friendly financing agreement.
You
can generally expect that the more the car you're buying costs
and the better your credit history, the lower the interest rate
you will be able to get. So you want to obtain a copy of your
credit report to ensure that all the information contained in
it is accurate. If you find any errors in the credit report, you
want to contest them immediately. (Surprise - credit ratings can
contain errors.) You can get a free credit report (if you sign
up for a trial membership in the CreditCheck Monitoring Service)
at FreeCreditReport.Com (www.free-creditreport.com).
You
can also pay $7.95 for a report from Experian, or pay $29.95 for
a merged triple-source report from three major credit bureaus:
Equifax, Trans Union, and Experian. These reports are available
at QSpace (www.qspace.com).
As
is the case with other aspects of buying a car, you want to try
various lending sources to comparison shop for the best deal.
If you belong to a credit union, see what its best deal is. Try
your bank. Head online and visit LendingTree.Com (www.lendingtree.com)
and PeopleFirst.Com (www.peoplefirst.com).
Ask the dealership what it can offer. You might even want to consider
a home-equity loan so that you can possibly deduct the interest
on that loan from your taxes; bear in mind, though, that with
a home-equity loan, you risk losing your home if you default on
the loan.
Beware
of Sudden, Last-Minute Surprise Costs
Most people are so used to sales taxes that they tend to accept
odd, additional charges on almost any purchase as normal. You
buy a radio at Radio Shack. It costs $30, according to its price
tag. At the checkout, however, you owe $32.10. But you don't bat
an eye because you understand that the store almost always tacks
the tax onto any purchase that you make.
Similarly,
figuring out just what shipping and handling ("S&H")
means if you try to buy something online or through a catalog
can often prove confusing. Something very small or lightweight
can cost a lot to have shipped to you. Over time, though, you
just get used to the retailer adding on such extra costs whenever
you buy something.
Tacking
on extra charges is rampant in America. You expect it these days.
But to avoid a last-minute surprise in buying a car, insist on
getting the dealer's best price, including all charges, before
you agree to the deal.
Refuse
to accept any dealer's last-minute attempt to tack on any extra
costs for ADP (additional dealer profits) or ADM (additional dealer
markups), a "dealer prep," a "market adjustment,"
or any "jack-up boosters." And believe it or not, all
these items (except the last one, which I made up) are real.
Some
dealers claim to give you their best price, but then, just as
you're ready to sign the contract and drive the car home (and
you're probably in love with it by that time), they casually mention
that, of course, you also owe them the modest ADP, ADM, dealer
prep, or whatever they're calling this extra fee. Such charges,
however, simply amount to additional dealer profit and
your loss.
Many
dealers and salespeople are, of course, fine, honest, and direct
individuals. Others are highly adept at shifting things around
and care little about integrity. (In this section, I'm talking
about those who fall in the second category and not the good,
honest people.)
Remember,
too, that some car salespeople practice their more questionable
"skills" on customers; many of them practically go to
school to learn how to vague out, slide around, fog, and otherwise
work psychological ploys to get money out of you. You, however,
didn't go to school to learn how to buy a car.
Many
salespeople are willing to do whatever's necessary to get their
hands in your wallet. They'd twirl around in their chair or set
fire to your shoe if such ploys could get them extra money. If
you object to an ADP charge, the sales-person may look at your
wife or significant other with a slight smirk or a raised eyebrow
as if to say, "Are you with this cheapskate?" If you
offer less than the suggested retail price, some salespeople may
even start yelling at you. But often that smirk alone does the
trick. You don't want to appear as if you don't know that an ADP
is "always" part of the cost. You don't want to seem
cheap.
Well,
just go ahead and seem cheap. Refuse any extra charges that show
up at the last minute no matter what the salesperson calls
them after you already ask for and agree on a price with
the dealer up front.
Many
people, on the other hand, pay whatever the dealer asks them to
pay. They never haggle; they don't know what the car is worth;
and they have more dollars than sense. They haven't read this
site or any other site like it. They're the big spenders, and
they make the dealership thrive and the salespeople's commission
fat. Such folks consider bargaining beneath them, unpleasant,
and vulgar. Don't be one of these people.
Another
group of buyers is somewhat more savvy and willing to engage in
some haggling. But they still agree to dealer prep, undercoating,
sealant, or rustproofing costs or otherwise don't get the best
possible deal. Stay out of this group, too.
The
best group (the one in which you want to count yourself) comes
armed with enough smarts and information to get the lowest price
possible. The dealership doesn't get as much of money from these
people as they do from those in the other two groups. If you place
yourself in such company, you're likely to find the salespeople
smirking at you. But for my money, getting smirked at to save
$800 is just fine with me.
Warranties
and Services Contracts
These days, the most common new-car warranty lasts for 36 months
or 36,000 miles, whichever comes first. This kind of warranty
covers almost everything, except such items as tires that usually
require more frequent replacement. Warranty information on all
new-car models can be found at most of the major car-buying sites,
such as CarPoint (www.carpoint.com)
and cars.com (www.cars.com).
Your
problem is to decide whether to extend the original warranty by
purchas-ing what's usually known as a service contract (or extended
warranty). Generally speaking, you don't want one of these extensions.
You may notice that whenever you buy a DVD player, a washing machine,
or some other electronic item or appliance, the salesperson usually
asks whether you want an extended warranty. Does the salesperson
offer you this option because he's your friend and wants the best
for you? Think again. Salespeople make lots of money on these
"insurance" policies. So do car dealers. Unless you
get very good coverage for a reasonable price, avoid the extended
warranty cost. The dealers do their homework. The odds, as they
almost always do, favor the house. (In other words, you generally
lose money on such "deals.")
Insurance
against fire damage to your house or against huge medical expenses
or a liability lawsuit these kinds of major insurance offer
you rational and valuable protection. They can protect you from
being wiped out financially in a disaster, and the cost of those
kinds of insurance is generally quite reasonable. Nothing that's
likely to fail in your new automobile, on the other hand, is likely
to destroy you financially. So consider any extended warranty
that a dealer offers you strictly on its merits. If you can get
thorough coverage for a good price, so much the better. It may
be worth your consideration. If not and that's usually
the case don't.
|